GOVERNANCE PROTOCOLS
Legal &
Digital Trust.
Comprehensive documentation of our privacy standards, service terms, and user authorization frameworks.
Privacy Policy – DOR Care Platform
DOR (“we”, “our”, “us”) is committed to safeguarding the privacy, dignity, and emotional well-being of our users, including residents in India and Non-Resident Indians (NRIs) accessing services globally. This Privacy Policy applies to all users of the DOR mobile application, website, and associated services.
1. Scope of Policy
This policy applies to:
- Mobile application users
- Website visitors
- Senior citizens and family members
- NRI users managing care for family in India
- Users availing emotional, companionship, and wellness services
2. Information We Collect
a. Personal Information
Name, date of birth, gender, mobile number, email ID, address, and identity details (if required for verification).
b. Health & Medical Information
Medical history, prescriptions, reports, doctor consultations, care plans, and vitals from connected devices or manual entry.
c. Emotional & Well-being Data (For companionship / emotional support services)
- • Mood inputs, wellness feedback
- • Interaction notes from care coordinators
- • Call/visit summaries (for non-clinical service related)
DOR does not record or store sensitive clinical information unless explicitly consented for quality or safety.
d. NRI-Specific Information
Relationship with the user, authorization to manage care across geographies, payment and communication preferences.
e. Technical & Usage Data
Device type, IP address, browser, app usage patterns and preferences.
3. How We Use Your Information
We use collected data to:
4. Emotional Well-being & Companionship Policy
DOR provides non-clinical emotional support services, including companionship calls, engagement activities, and well-being check-ins.
- • Not a substitute for psychiatric or medical treatment.
- • Care coordinators are trained for empathy, not medical diagnosis.
- • Well-being reports shared are for informational purposes only.
5. Healthcare & Medical Data Privacy
- Accessibility
Clinical data is accessible only by authorised coordinators and medical professionals.
- Clinical Use
Sharing of medical data is restricted to service-providing clinicians and emergency responders.
- Emergencies
In medical emergencies, data may be shared with hospitals and emergency contacts.
6. Data Sharing & Disclosure
We strictly do not sell user data. Data may be shared with:
7. Cross-Border Data Use (For NRI Users)
- • Data may be accessed across jurisdictions for coordination.
- • We ensure reasonable safeguards for international data transfer.
- • Processing may involve global payment gateways.
8. Data Security
- Encrypted storage & transmission
- Role-based access control
- Secure cloud infrastructure
- Regular audits and monitoring
Users are advised to maintain confidentiality of login credentials.
9. Data Retention
We retain information as long as required for service delivery, as per Indian legal and healthcare record guidelines, and for dispute resolution. Users may request deletion, subject to regulatory requirements.
10. User Rights
11. Cookies & Website Tracking
Our website uses cookies to improve browsing experience, analyze traffic and usage, and personalize content. Users can manage cookie preferences via browser settings.
12. Third-Party Integrations
DOR may integrate with:
DOR is not responsible for third-party data practices beyond platform integration.
13. Children & Vulnerable Users
- • Services designed for adults and elders.
- • Consent from legal guardian/next of kin required for vulnerable users.
- • Extra care taken to protect dignity and privacy.
14. Policy Updates
We may update this policy periodically. Updates will be notified via app/website.
15. Contact Information
DOR Support Team
support@dor.care
+91-9166166666
16. Compliance Statement
- Indian IT Act 2000
- Global Digital Health Standards
- Ethical Wellness Standards
“At DOR, we protect not just your data, but your dignity, trust, and emotional well-being.”
Terms & Conditions – DOR Care Platform
Welcome to DOR Care. By using our application, website, and services, you (“User”, “you”, “member”) agree to be bound by the following Terms & Conditions.
1. Nature of Services
DOR is a health and elder care coordination platform that provides:
- Healthcare coordination
- Elder care & coordinator services
- Emotional well-being companion
- Emergency assistance coordination
- Support for NRI families in India
2. User Eligibility
- • Users must be 18+ years or use through authorized guardian.
- • NRI users must have valid authorization to manage care.
3. User Responsibilities
4. Medical Disclaimer
DOR does not provide medical diagnosis or prescribe treatment. All medical services are delivered by independent third-party professionals.
Users should always consult qualified doctors for medical decisions.
5. Emotional Well-being Services Disclaimer
Companionship, engagement, and wellness check-ins are non-clinical and not a substitute for psychiatric care. In case of serious mental concerns, users must seek licensed professionals.
6. Payments & Subscriptions
- • Plans are subscription-based services.
- • Fees are non-transferable unless explicitly stated.
- • Demo visits (if applicable) may be chargeable and adjustable.
- • No refunds unless specified under written policy.
7. Cancellation & Refund Policy
Refer to the detailed cancellation policy provided at the time of subscription.
8. Data Usage & Privacy
User data is handled as per the DOR Privacy Policy. By using DOR, you consent to data collection and sharing for service delivery.
9. Third-Party Services
Partner Ecosystem
DOR connects users with doctors, hospitals, labs, and caregivers. DOR is not liable for negligence or errors of third parties, but will assist in resolution.
10. Emergency Services
DOR provides coordination support only, not ambulance ownership or emergency medical services. Response time may vary based on external factors.
11. Limitation of Liability
DOR shall not be liable for medical outcomes, delays by third-party providers, or technical issues beyond control.
12. Account Suspension
DOR reserves the right to suspend or terminate accounts in case of misuse, fraud, or policy violation.
13. Jurisdictions
These terms shall be governed by the laws of India. Disputes subject to Jaipur (Rajasthan) India courts.
14. Updates to Terms
DOR may modify these terms at any time. Continued use implies acceptance.
User Consent Form – DOR
By proceeding, you explicitly authorize the following coordination and data handling frameworks.
General Consent
Register and use services as per Terms & Privacy Policy.
Medical Information
Authorize DOR to store health history, medications, labs, and care priorities.
NRI Authorization
Authorized to manage care and make decisions for the registered user.
Emotional Well-being
Understand services are non-clinical; approve summaries sharing with authorized contacts.
Emergency Case
Authorize DOR to bridge medical responders and share emergency/clinical data.
Communication
Agree to reach via Calls, SMS, WhatsApp, and App notifications.
Payment
Agree to pay service fees and plan-specific policies.
Data Usage
Consent to secure storage and anonymized processing for improvement.
Liability
Acknowledge DOR as facilitator; final responsibility lies with family/user.
“I have read, understood, and agree to the Terms & Conditions and Privacy Policy of DOR.”