Legal &
Digital Trust.
Comprehensive documentation of our privacy standards, service terms, and user authorization frameworks engineered for global NRI families.
Privacy Policy
DOR Care Platform
DOR (“we”, “our”, “us”) is committed to safeguarding the privacy, dignity, and emotional well-being of our users, including residents in India and Non-Resident Indians (NRIs) accessing services globally. This Privacy Policy applies to all users of the DOR mobile application, website, and associated services.
1. Scope of Policy
User Spectrum - This policy applies to:
2. Information We Collect
a. Personal Information
Name, date of birth, gender, mobile number, email ID, address, and identity details (if required for verification).
b. Health & Medical Information
Medical history, prescriptions, reports, doctor consultations, care plans, and vitals from connected devices or manual entry.
c. Emotional & Well-being Data
Digital Touchpoints (For companionship support):
- Mood inputs, wellness feedback
- Interaction notes from coordinators
- Call/visit summaries (non-clinical)
DOR does not record or store sensitive clinical information unless explicitly consented for quality or safety.
d. NRI-Specific Information
Relationship with the user, authorization to manage care across geographies, payment and communication preferences.
e. Technical & Usage Data
Device type, IP address, browser, app usage patterns and preferences.
3. How We Use Your Information
Service Objectives:
4. Emotional Well-being Policy
DOR provides non-clinical emotional support services, including companionship calls, engagement activities, and well-being check-ins.
- Not a substitute for psychiatric treatment
- Coordinators focused on empathy, not diagnosis
- Informational well-being reports only
5. Healthcare Data Privacy
Accessibility
Clinical data is accessible only by authorised coordinators and medical professionals.
Clinical Use
Sharing of medical data is restricted to service-providing clinicians and responders.
Emergencies
In medical emergencies, data may be shared with hospitals and emergency contacts.
6. Data Sharing & Disclosure
We strictly do not sell user data. Data may be shared with verified partners only for service execution.
7. Cross-Border Data Use
- Data may be accessed across jurisdictions for coordination.
- We ensure reasonable safeguards for international data transfer.
- Processing may involve global payment gateways.
8. Data Security
- Encrypted storage & transmission
- Role-based access control
- Secure cloud infrastructure
- Regular audits and monitoring
Users are advised to maintain confidentiality of login credentials.
9. Data Retention
We retain information as long as required for service delivery, as per Indian legal and healthcare record guidelines, and for dispute resolution. Users may request deletion, subject to regulatory requirements.
10. User Rights
11. Cookies & Tracking
Our website uses cookies to improve browsing experience, analyze traffic and usage, and personalize content. Users can manage cookie preferences via browser settings.
12. Third-Party Integrations
Connected Ecosystems:
DOR is not responsible for third-party data practices beyond platform integration.
13. Sensitive Users
- • Services designed for adults and elders.
- • Consent from legal guardian/next of kin required for vulnerable users.
- • Extra care taken to protect dignity and privacy.
14. Policy Updates
We may update this policy periodically. Updates will be notified via app/website.
15. Contact Governance
Support Team
support@dor.care
+91 91661 66666
16. Compliance Statement
- Indian IT Act 2000
- Global Digital Health Standards
- Ethical Wellness Standards
“At DOR, we protect not just your data, but your dignity, trust, and emotional well-being.”
Terms & Conditions
Service Framework
Welcome to DOR Care. By using our application, website, and services, you (“User”, “you”, “member”) agree to be bound by the following Terms & Conditions.
1. Nature of Services
Service Portfolio:
- Healthcare coordination
- Elder care & coordinator services
- Emotional well-being companion
- Emergency assistance coordination
- Support for NRI families in India
DOR is not a hospital and does not replace professional medical advice, diagnosis, or treatment.
2. User Eligibility
- • Users must be 18+ years or use through authorized guardian.
- • NRI users must have valid authorization to manage care.
3. Responsibilities
User Commitment Hub:
4. Medical Disclaimer
DOR does not provide medical diagnosis or prescribe treatment. All medical services are delivered by independent third-party professionals.
Users should always consult qualified doctors for medical decisions.
5. Well-being Disclaimer
Companionship, engagement, and wellness check-ins are non-clinical and not a substitute for psychiatric care. In case of serious mental concerns, users must seek licensed professionals.
6. Financial Protocol
7. Refund Policy
Refer to the detailed cancellation policy provided at the time of subscription.
8. Liability Notice
DOR shall not be liable for medical outcomes, delays by third-party providers, or technical issues beyond control. JAIPUR (RAJASTHAN) JURISDICTION APPLIES.
9. Terms Updates
DOR may modify these terms at any time. Continued use implies acceptance.
User Consent
Authorization
By proceeding, you explicitly authorize the following coordination and data handling frameworks.
General Consent
Register and use services as per Terms.
Medical Info
Authorize storage of health history & meds.
NRI Authorization
Authorized to manage care globally.
Well-being Check
Engagement summaries shared with kin.
Emergency Reach
Bridging hospitals and field responders.
Communication
Calls, SMS, WhatsApp & App alerts.
Financial
Agreement to service fees & policies.
Secure Data
Encrypted storage and Improvements.
Final Liability
DOR as facilitator; kin responsibility.
“I have read, understood, and agree to the Terms & Conditions and Privacy Policy of DOR.”